Shipping policy
Last updated: October 28, 2026
Thank you for supporting Amanda Mahony Art. Every artwork and print is packed by hand in Amanda's studio in Sydney and sent with care. This policy explains what shipping costs, how long it takes and what to expect after you order.
Shipping costs
All prices are in Australian dollars.
Limited edition and fine art prints
- Australia: free
- International: AU$60 flat rate
Original artworks up to 95 cm on the longest side
- Australia: AU$35 per order
- International: quoted after purchase
Original artworks over 95 cm on the longest side
- Australia and international: quoted after purchase
If your order includes items with different shipping rates, the costs are added together at checkout.
Quoted shipping
Large artworks and original artworks sent overseas need special packing and a carrier suited to their size and destination. We quote these once we know where your artwork is going. At checkout, they show as "Shipping quoted after purchase" at no charge.
After you order, we'll email you within 2 business days with the shipping cost to your address and a secure link to pay it. Your artwork is dispatched once the shipping is paid.
If the shipping cost doesn't suit you, let us know, and we'll cancel your order and refund you in full. If the shipping invoice isn't paid within 7 days, we'll cancel the order and refund your payment.
Delivery times
All orders are dispatched from Amanda's studio in Sydney, Australia. Within Australia, please allow 3 to 10 business days from your order confirmation. Orders with quoted shipping are dispatched once the shipping invoice is paid. International delivery times depend on the destination and on customs processing.
Delivery times are estimates from the carrier, and delays in transit can happen. If you need your order sooner, email amandamahonyart@gmail.com, and we'll see what we can do.
Shipping method and tracking
The shipping method is chosen based on the size, weight and destination of your order, to make sure it arrives safely and efficiently. Once your order is dispatched, you'll receive an email with your tracking number. International orders are tracked wherever the carrier offers it.
Collecting in Sydney
If you live in Sydney, you're welcome to collect your artwork in person from Killara, NSW, by arrangement. Email amandamahonyart@gmail.com after placing your order, and we'll arrange a time and refund any shipping you've paid.
Receiving your delivery
A signature is required for every delivery, as proof of receipt. Deliveries take place Monday to Friday during business hours, so if no one is home during the day, consider using your work address.
Carriers deliver to the door only. They don't carry items inside, place them or remove packaging. For larger artworks, we suggest having a second person available to help.
Orders can't be redirected once they've been dispatched.
Checking your address
Please give a delivery address that's easy for couriers to access, and check that the address, phone number and email in your order confirmation are correct. If an incorrect address (for example, a missing unit number) causes your order to be returned, you'll need to pay for redelivery.
Damage in transit
Every artwork and print is packed with as much padding and protection as is reasonable to make sure it arrives safely, and every order is sent insured. If your order is lost in transit or arrives damaged, contact us within 7 days of delivery at amandamahonyart@gmail.com with your order number and photos of the artwork and the packaging, and keep the packaging until we've sorted it out. Our refund policy explains what happens next.
International orders: duties and taxes
Prices and shipping costs don't include import duties, taxes or carrier fees. These aren't collected at checkout. Your country's customs office or the carrier may charge them on delivery, and they are the buyer's responsibility. Please check your local import rules before ordering. Customs processing can also add time to delivery.
If a parcel is refused or returned because import charges weren't paid, the original shipping cost can't be refunded, and the cost of returning the parcel will be deducted from any refund.
Where we ship
We ship within Australia and to most countries worldwide. We're unable to ship to Afghanistan, Belarus, Cuba, Iran, Iraq, Libya, Myanmar, North Korea, Russia, Syria, Venezuela or Zimbabwe.
Changes and cancellations
Need to change or cancel your order? Email amandamahonyart@gmail.com as soon as possible. We can usually make changes before your order is dispatched, but not once it's on its way.
Returns
All sales are final for a change of mind. For damaged or faulty items, please see our refund policy.
Questions?
Email amandamahonyart@gmail.com, and Amanda will be happy to help.