Refund policy

Last updated: October 28, 2026

Returns and refunds

I want you to love your artwork for years to come. This policy explains what to expect when you buy, and what to do if something isn't right with your order.

Final sale

All purchases are final sale. We don't offer returns, exchanges or refunds for a change of mind. This includes:

• Original artworks
• Limited edition prints
• Open edition prints
• Commissioned paintings

Please check the size and read the description carefully before you order. If you're unsure about anything, email amandamahonyart@gmail.com before you buy. This doesn't affect your rights if an item arrives damaged or faulty, which are explained below.

Colour and variation

Colours may vary slightly from what you see on screen. We do our best to photograph each artwork and print in natural light to reflect its true tone and texture. However, due to screen calibration and lighting, minor variation can occur, and this isn't considered a fault or a reason for a refund.

Damaged, faulty or not as described

We take every precaution to make sure your artwork arrives safely, and every item is packed by hand with care. Every order is sent insured, so if your artwork is lost in transit or arrives damaged, you're covered. Please check your order as soon as it arrives. If it's damaged in transit, lost, faulty, or not as described, email amandamahonyart@gmail.com within 7 days of receiving it, or of the expected delivery date, so we can sort it out promptly. Please include, where you can:

• clear photos of the damage
• photos of the packaging, including any damage to the outside
• your order number and a short description of the problem

Use the subject line "Damaged item: order #[your order number]", and keep the packaging until it's sorted, as the carrier may ask to see it.

We'll make it right with a replacement print, or with a repair or a full refund including shipping. We'll also cover reasonable costs of returning the item. Each original artwork is one of a kind, so if it can't be repaired, we'll refund you in full.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Customers in the European Union and United Kingdom

If you live in the European Union or the United Kingdom, you may have a legal right to cancel your order within 14 days of receiving it, even where this policy doesn't offer a change-of-mind return. Commissions are excluded. To cancel, email us within that time and return the item within 14 days. Return shipping is at your expense. Nothing in this policy limits your rights under your local consumer law.

Questions?

Email amandamahonyart@gmail.com, and Amanda will be happy to help.