Question 1

Do you ship to my country?

Accepted Answer

I ship all across Australia. Additional fees may apply when shipping larger artworks. I will be in touch with delivery fees after the order has been placed.
 
Ordering from overseas? Please send an email to amandamahonyart@gmail.com. You won't miss out on owning an original artwork or fine art print of mine!

Question 2

How long does shipping take?

Accepted Answer

Australian standard shipping across Australia applies. Please allow 3-10 business days from receiving your order confirmation. All orders are dispatched from Amanda's studio in Sydney, Australia. Please note standard delivery time frames are an estimation provided by Australia Post and delays during transit may occur from time to time.
If you are shopping from outside of Australia, please email amandamahonyart@gmail.com for more information.

Question 3

How much is shipping?

Accepted Answer

Standard shipping across Australia is free. If you'd like your order sooner, please email amandamahonyart@gmail.com
 
International shipping is available. Please send an email to amandamahonyart@gmail.com.

Question 4

Can I track my order?

Accepted Answer

All Australian orders are shipped with Australia Post. Once your order has been dispatched, you will receive a confirmation from Australia Post via email, including a tracking number.

Question 5

Can I collect an artwork in person?

Accepted Answer

If you live in Sydney Australia, yes you can make arrangements for collection. Please email amandamahonyart@gmail.com for details.

Question 6

What if damage occurs during shipping?

Accepted Answer

Your artwork and fine art prints are packed using as much padding and protection as is reasonable in order to ensure that it arrives safely. If any damage does occur to your artwork during delivery, contact me immediately.

Question 7

Does someone need to be home for delivery?

Accepted Answer

Yes, all deliveries take place between Monday and Friday during normal business hours. It is necessary for someone to be available to accept the delivery as I check the box with Australia Post to require a signature as proof of receipt. For your convenience, I recommend having your order sent to your work address if being at home during business hours is not an option.
 
Carriers provide a door-to-door service, which does not include carrying the items inside, placement, or removal of packaging. If your order includes larger items, I suggest having an additional person at the delivery address to assist with the placement of your items inside.
 
I am unable to redirect orders once items have been dispatched.

Question 8

I've provided an incorrect address, what do I do?

Accepted Answer

When you purchase artworks on the website please provide a delivery location that is reasonable and easy to access for couriers and delivery of artwork(s).
 
Please check the order confirmation email when you receive it and that your shipping details and address are correct, including phone number and email address. 
 
If you supply an incorrect address (i.e. the unit number is missing), and the item is returned, then you, the buyer, will be responsible for paying for re-delivery of the item.

delivery, Returns & Commissions

Questions? please read the info below.